Terms of service
General terms and conditions
1. Scope
2. Contractual partner, formation of contract, options for corrections
3. Contract language, saving of the contract text
4. Delivery conditions
5. Payment
6. Retention of title
7. Damage during delivery
8. Warranty and guarantees
9. Liability
10. Dispute resolution
1. Scope
The following Terms and Conditions apply to all orders placed via our online shop. Our
online shop is for consumers only.
2. Contractual partner, formation of contract,
options for corrections
The contract is concluded with Henri Johannes Janta.
By placing the products in the online shop, we make a binding offer on our part to
enter into a contract regarding those items. You may place our products in the
shopping basket without obligation and amend your entries at any time prior to
submitting your binding order by using the correction facilities that are provided for
this purpose and explained during the ordering process. The contract is formed by
clicking on the order button which indicates your acceptance of our offer concerning
the products contained in the shopping basket. Once you have sent your order you will
immediately receive a confirmation via e-mail.
3. Contract language, saving of the contract text
The language(s) available for concluding the contract: English
We save the text of the contract and forward the order data and our Terms and
Conditions to you on a durable medium. For security reasons, the text of the contract
cannot be accessed via the internet.4. Delivery conditions
Delivery costs
Delivery costs may apply to the product prices displayed. Further information on
delivery costs, if applicable, are explained within individual product offers.
Delivery options
We ship the products to the delivery address specified in the order process.
We only dispatch goods en route; pick up by the customer is not possible.
We do not deliver to a "Packstation".
5. Payment
The following payment methods are basically available in our online shop.
Credit Card
You provide your credit card details during the ordering process. Your card will be
charged immediately after placing your order.
PayPal Express
In order to pay the invoice amount via the payment service provider PayPal (Europe)
S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must
be registered with PayPal, legitimise yourself with your access data and confirm the
payment instruction.
PayPal may offer registered PayPal customers further payment modalities in the
customer account selected according to its own criteria. However, we have no
influence on the offering of these modalities; further individually offered payment
modalities affect your legal relationship with PayPal. You can find more information on
this in your PayPal account.
Electronic Payment Standard (EPS)
In order to be able to pay the invoice amount via the payment service provider PSA
Payment Services Austria GmbH, Handelskai 92, Gate 2, 1200 Vienna, Austria in
cooperation with Austrian banks ("Electronic Payment Standard (EPS)"), you must have
a bank account with an Austrian credit institution that is activated for online banking,
identify yourself accordingly and confirm the payment instruction. Your account will be
debited immediately after placing the order. You will receive further instructions in the
ordering process.Apple Pay
In order to pay the invoice amount via the payment service provider Apple Inc., One
Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari"
browser, be registered with Apple, have activated the Apple Pay function, legitimise
yourself with your access data and confirm the payment instruction. The payment
transaction is processed immediately after placing the order. You will receive further
information in the ordering process.
Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen
46, 111 34 Stockholm, Sweden ("Klarna") we offer you the following payment options.
Unless otherwise specified below, payment via Klarna requires a successful address
and credit check and is made directly to Klarna. Further information is provided with
the respective payment option and in the ordering process.
Purchase on account via Klarna
The invoice amount is due 30 days after shipping the goods and receipt of the
invoice. Purchasing on account can only be used by consumers.
Klarna may offer additional payment options in the customer account to
registered Klarna customers selected according to Klarna's own criteria. We have
no influence on the offering of such additional options; any further individually
offered payment options are part of your contractual relationship with Klarna. For
further information, please refer to your Klarna account.
Financing via Klarna
You can pay the invoice amount in up to 36 monthly installments.
For some orders, a down payment may be required. The due dates are
determined according to Klarna’s payment schedule. The installment payment
option via Klarna can only be used by consumers.
Klarna may offer registered Klarna customers, selected according to its own
criteria, additional payment options in their customer account (e.g., interest-free
installment plans). We have no influence over the offering of these options; an
additional individually offered payment options concern your legal relationship
with Klarna. Further information can be found in your Klarna account.
Direct debiting via Klarna
You grant Klarna a SEPA direct debit mandate. Klarna will inform you about the
date of charging your account (so-called prenotification). The account will be
charged after the goods have been sent out.Credit card via Klarna
You enter your credit card details in the ordering process. Your card will be
charged by Klarna immediately after placing the order. An address and credit
check does not take place.
Sofort/Sofortüberweisung via Klarna
In order to pay the invoice amount via Sofort/ Sofortüberweisung through Klarna,
you must have a Klarna account and a bank account enabled for online banking,
verify your identity accordingly, and confirm the payment instruction. When
paying via Sofortüberweisung, Klarna does not perform a credit check. Your
account will be debited immediately after the order is placed. Further instructions
are provided during the checkout process.
6. Retention of title
The products shall remain our property until full payment is made.
7. Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report
the defect to the carrier and notify us without delay. Failure to make a complaint or to
make contact does not in any way affect your legal rights or the enforcement of such
rights, notably your warranty rights. However, in doing so you help us to assert our
own claims against the carrier or transport insurer.
8. Warranty and guarantees
8.1 Liability for defects
We are under a legal duty to supply products that are in conformity with this contract.
The statutory guarantee provisions (liability for defects) shall apply. With respect to
consumers, statutory warranty rights governed by the law of the country where the
consumer has his habitual residence shall apply. Information on any additional
guarantees and their precise conditions that may apply can be found next to the
product and on specific information pages in the shop, if applicable. Complaints can be
submitted by consumers and businesses to our contact details given in the supplier
identification.
When you exercise your warranty rights and we deem it necessary to receive the
goods back in order to examine your complaint, you must send back the goods at ourcost to the address provided for this purpose. We are committed to respond to any
complaint immediately, but no later than within 14 days of its submission.
8.2 Guarantees and customer service
Information on any additional voluntary guarantees that may apply and their exact
conditions can be found with the product and on special information pages in the
online shop, if applicable.
Customer service: Customer Service Our customer service team is available to assist
you with questions, complaints, and inquiries on business days during the following
hours: Availability: Monday to Friday, 9:00 AM to 5:00 PM (CET) Contact Options: Email:
support@pursuitt.de Postal Address: Henri Johannes Janta, Hellingrottstrasse 80,
33378 Rheda-Wiedenbrueck, Germany We strive to respond to inquiries within 48
hours. During periods of high demand, response times may be longer. Complaints /
Warranty Cases: For complaints or warranty-related issues, please contact our
customer service team using one of the contact options listed above. To ensure fast
processing, please include the following information: • Order number • Name •
Description of the issue • (optional) Photos or videos documenting the defect Notice:
Using our customer service does not affect your statutory warranty rights as a
consumer.
9. Liability
We shall in any case be liable without limitation for claims due to damages that have
been caused by us, our legal representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed
• towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and direct
damages at the time of contract conclusion.
10. Dispute resolution
In order to settle disputes arising from a contractual relationship with a consumer or
from whether such a contractual relationship exists at all, we are willing to participate
in dispute settlement proceedings before a consumer dispute resolution body.
Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V. is
responsible for providing you with information and referring you to the appropriate
entity for alternative dispute resolution.Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein
Germany
mail@universalschlichtungsstelle.de